Support & Escalation

1. What information should be provided for issue investigation?▸

Recommended details include:

• Scenario ID
• Execution timestamp
• Policy counts
• Error logs
• Upload file details
• Screenshot of issue
• Environment details

2. What logs are useful for troubleshooting?▸

Useful logs include:

• Execution logs
• API logs
• Rating Engine logs
• Upload validation logs
• BI integration logs