Troubleshooting

1. Why is my Scenario stuck in "In Progress"?▸

Possible reasons include:

Rating Engine delays
Infrastructure load
Long-running portfolio execution
Integration issues

2. Why are reports showing fewer policies than uploaded?▸

Some policies may have failed execution, encountered validation errors, or are missing required data. Only successfully processed policies are included in reporting.

3. Why is execution taking longer than expected?▸

Execution time may increase due to:

Large BoB size
Concurrent scenarios
API latency
Infrastructure limitations

4. Why are premium values different from production?▸

Differences can occur because:

Proposed changes are applied
Current rate versions differ
Historical adjustments exist
Data mismatches exist in uploaded policies